Return & Refund Policy

Return & Refund Policy for ConfidentCare S'T'D Test Kits:

1. Defective Product Returns: Gulf Kits accepts returns of S'T'D test kits in cases where the product is found to be defective or damaged upon receipt. Customers must notify Gulf Kits customer support within [number of days] of receiving the product and provide relevant details and evidence of the defect. Gulf Kits will arrange for the return of the defective product and provide a replacement or issue a refund, including any applicable shipping costs.

2. Cancellation Policy: Customers can cancel their order for S'T'D test kits within 12 hours from the time of ordering. To initiate a cancellation, customers must contact ConfidentCare's customer support with their order details. If the cancellation request is received within the specified time frame, Gulf Kits will process the cancellation and issue a full refund to the original payment method.

3. Eligibility for Returns: Returns for reasons other than product defects or damages are not accepted. Due to the nature of S'T'D test kits and the need to maintain strict hygiene and safety standards, ConfidentCare cannot accept returns or exchanges if the product has been opened, used, or tampered with, unless there is a defect as mentioned in point 1.

4. Return Process: To initiate a return for a defective product, customers must contact Gulf Kits customer support and provide the order details, including a description of the defect or damage. Gulf Kits will provide instructions on returning the product. Customers are responsible for packaging the product securely and arranging its return shipment. Gulf Kits will cover the shipping costs associated with returning the defective product.

5. Refund Process: Once the returned product is received and verified by Gulf Kits a refund will be issued to the original payment method used for the purchase. The refund will include the cost of the product and any applicable shipping fees paid by the customer. The processing time for refunds may vary depending on the payment method and financial institution, typically ranging from 1-10 Days.

6. Communication and Support: Gulf Kits customer support team is available to assist customers with any questions or concerns regarding returns and refunds. Customers can reach out to the customer support team through [contact channels] for prompt assistance and guidance throughout the return process.

7. Exceptions: Gulf Kits reserves the right to deny return requests or issue refunds if the product is not returned in its original condition, has been tampered with, or if the return request is made after the specified time frame. Gulf Kits also reserves the right to modify or update the return and refund policy at its discretion, with any changes communicated to customers through appropriate channels.

Please note that this return and refund policy applies specifically to S'T'D test kits sold by Gulf Kits in the specified regions.