Return & Refund Policy

This policy applies to test kits sold by Gulf Test Kits. Your rights under applicable consumer law are not limited by this policy.

Damaged or defective products

If a kit arrives damaged or defective, contact us within 7 days of delivery. Include your order number, a description of the issue, and photos if available. We will provide return instructions and, after reviewing the issue, arrange a replacement or refund as appropriate. Gulf Test Kits covers the applicable return shipping costs for an approved damaged or defective product.

Order cancellations

You may request cancellation within 12 hours of placing your order by contacting us with your order number. If your cancellation can be processed, we will refund the payment to the original payment method. Please contact us promptly; an order that has already been dispatched may not be cancellable.

Unopened, non-defective products

You may request a return within 2 days of delivery if the product is unopened, unused, in new condition and in its original sealed packaging. The customer is responsible for return shipping costs for a non-defective product. Contact us before shipping a return so we can provide instructions. For hygiene and safety reasons, opened, used or tampered-with test kits cannot be returned unless they are damaged or defective or a return is required by applicable law.

Refunds

After an approved return is received and reviewed, refunds are issued to the original payment method. Where applicable, the refund includes the product price and associated shipping charges. The time it takes for the funds to appear depends on your payment provider and financial institution.

Contact us

For a return, refund or cancellation enquiry, email contact@gulftestkit.com or call +971 54 491 0599. Please include your order number so we can help.